Group Account Director

Cramer•Norwood, MA

14h•$150 - $175

About The Position

At Cramer, our clients trust us with their most important moments — and we trust our Client Services leaders to make those moments unforgettable. As our next Group Account Director, you’ll shape the partnerships that shape our business. You’ll champion our clients, empower our teams, and help drive the future of an agency built on creativity, collaboration, and craft. This is a role for someone who loves the work as much as the people. Someone who can zoom out to see the big picture, then zoom right back in to guide the details. Someone who thrives in the energy of events, content, and experiences — and knows how to turn client ambition into agency momentum.

Requirements

10–15+ years in an agency environment, with deep experience in experiential, event, or integrated marketing.
A track record of leading large, complex accounts and multi‑disciplinary teams.
Exceptional communication skills and a presence that builds trust quickly.
Strong financial acumen and comfort owning revenue, forecasting, and profitability.
A proactive, solutions‑oriented mindset — you see around corners and stay two steps ahead.
A passion for developing people and building high‑performing teams.
Bachelor’s degree required

Nice To Haves

Master’s degree a plus

Responsibilities

Build and grow relationships with some of Cramer’s most strategic clients, becoming their go‑to partner for big thinking and flawless delivery.
Bring a consultative mindset, helping clients navigate their business challenges and uncover new opportunities for client impact and book of business growth
Serve as the voice of the client inside the agency, ensuring every team understands the “why” behind the work.
Lead and mentor a team of Account Directors, Account Managers, and cross‑functional collaborators.
Create an environment where people feel supported, challenged, and inspired to deliver their best.
Model the behaviors that define Cramer: curiosity, clarity, accountability, and partnership.
Guide integrated teams across Strategy, Creative, Technical, Operations, and Production to deliver experiences that exceed expectations.
Elevate the quality of our work by ensuring alignment, clarity, and strategic intent at every stage.
Lead senior‑level presentations, proposals, and pitches with confidence and presence.
Oversee financial health across a portfolio of accounts — forecasting, profitability, contracts, and revenue planning.
Spot risks early, solve problems proactively, and keep teams aligned on financial realities.
Partner with agency leadership to shape long‑term account strategies and growth plans.
Stay ahead of trends in experiential, hybrid, and content‑driven marketing.
Bring forward insights that help clients innovate and help Cramer evolve.
Champion continuous improvement across the Client Services discipline.