Group Account Director

JLL•Chicago, CO

5d•Remote

About The Position

The Group Account Executive develops and implements comprehensive portfolio strategies across multiple healthcare client accounts. This executive leader anticipates client needs, delivers exceptional performance against key indicators, and builds financial plans that exceed revenue and profitability targets. The role requires creating high-performing teams that deliver operational excellence, maintaining internal stakeholder alignment, tracking portfolio-wide performance metrics, identifying expansion opportunities, and proactively mitigating risks—all while navigating diverse contract models and the complex regulatory requirements unique to healthcare environments, while retaining ultimate accountability for account health across the portfolio, even where execution is delegated to on-site facility leadership.

Requirements

10+ years of Facility Management and/or Healthcare Real Estate executive leadership experience with demonstrated multi-client account management; direct healthcare or life sciences facilities experience strongly preferred
Extensive experience managing multiple client relationships simultaneously across different contract structures (IFM agreements, technical services, project delivery, managed services, hybrid models) within healthcare or similarly regulated environments
Demonstrated management of complex portfolio budgets with proven financial stewardship and revenue growth achievement
Experience identifying and implementing new product offerings that drive portfolio expansion, with familiarity in healthcare-specific service lines (sterile environment maintenance, medical gas systems, energy resilience)
Ability to manage internal stakeholder relationships across matrixed organizations in complex, mission-driven healthcare environments
Proven risk management capabilities including identification and mitigation of operational, financial, regulatory, and life-safety risks across multi-client healthcare operations
Demonstrated executive-level communication skills with proven ability to tailor messaging and style across diverse stakeholder types (investor-owned, academic, nonprofit health system), including delivering persuasive presentations on complex operational and financial topics to senior client and internal executives
Proven people-leadership experience directly managing senior facility directors across multiple accounts, including performance management, coaching, and development of site-level leaders
Ability to travel regularly across a multi-state, multi-account portfolio
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

CFM (Certified Facility Manager) or FMA certification preferred

Responsibilities

Create and execute comprehensive account plans for each client, aligning objectives across different contract structures and driving consistent results
Develop deep understanding of each client's healthcare real estate strategy and clinical infrastructure roadmap to position JLL as a strategic partner
Navigate and optimize performance across varied contract models including integrated facility management, technical services, project-based engagements, and hybrid arrangements
Negotiate and execute contract terms, scope changes, and renewals directly with clients, leveraging internal legal and commercial resources as needed
Lead organic growth within assigned accounts, partnering with solutions development teams to expand JLL's scope in response to evolving healthcare facility management needs
Serve as the primary point of contact and accountable owner for account health across 2-3 assigned client accounts, with direct management responsibility for the senior facility directors executing at each site
Directly manage, coach, and develop senior facility directors at each account—setting priorities, translating portfolio strategy into clear, actionable direction, and holding them accountable for on-site execution
Tailor communication style, cadence, and content to each client's organizational culture—e.g., ROI/efficiency framing for private-equity-owned clients, consensus/governance framing for academic institutions, clinical-outcomes framing for health systems
Conduct regular business reviews with client executives, distinct from internal reporting, to reinforce strategic alignment and surface emerging needs
Own staffing, scheduling, and cross-training decisions for facility director talent across the portfolio, including input into recruiting and hiring, and partner with HR on regular talent reviews and succession planning for critical site leadership roles
Establish standardized KPIs and benchmarks while accounting for client-specific requirements, Joint Commission standards, and healthcare-specific performance drivers
Generate regular performance reports and executive dashboards synthesizing facility operations, cost efficiency, service quality, infection control compliance, and strategic initiatives
Compare performance across contract models to identify best practices and inform future commercial structuring
Lead cross-functional teams to pilot, implement, and scale new offerings while ensuring operational readiness within highly regulated settings
Identify cross-selling and upselling opportunities within assigned accounts, leveraging success stories from one account to drive organic growth in others
Adapt service offerings to fit various contract structures across acute care, ambulatory, and specialty healthcare environments
Maintain alignment with JLL Work Dynamics leadership and corporate functions to ensure portfolio strategy supports organizational goals and healthcare sector growth priorities
Coordinate with JLL's engineering, project management, sustainability, technology, finance, and legal teams to deliver integrated solutions
Foster collaboration across business units to leverage JLL's full capabilities—including clinical environment expertise and healthcare compliance resources
Proactively identify operational, financial, compliance, and reputational risks—including Joint Commission/DNV accreditation risk, infection control breaches, life-safety code compliance, and HIPAA-adjacent facility obligations—and implement mitigation strategies
Monitor contract compliance across diverse engagement models, ensuring adherence to terms, SLAs, and performance obligations
Implement quality assurance programs—including environment of care rounds, preventive maintenance tracking, and regulatory mock surveys—to maintain consistent delivery
Present comprehensive annual account plans including strategic objectives, client satisfaction results, value-add activities, expansion targets, and financial projections
Generate additional revenue through service expansion, scope enhancement, and organic growth opportunities, including capital project management, energy programs, and compliance-driven service upgrades
Drive margin improvement through operational efficiencies, standardization, strategic resource deployment, and optimal contract structuring
Own revenue growth targets for the assigned portfolio, translating account-level performance trends into concrete expansion actions and increased spend per account