Grounds (LANDSCAPER) Ambassador - Island Oaks RV Resort

NDM Hospitality Services•Glen St Mary, FL

6d•Onsite

About The Position

As a Grounds Ambassador, you will maintain site readiness, cleanliness, and safety across all areas of the RV resort. Responsibilities include continuous property rounds, valet-style trash service, site turns, and amenity resets, while also supporting guest needs and enhancing the overall experience.

Requirements

Friendly, professional, and guest-focused demeanor
Strong attention to detail and proactive problem-solving
Ability to remain calm under pressure and follow emergency procedures
Excellent communication and teamwork skills
Ability to lift up to 30–50 lbs and perform physical labor for extended periods
Comfortable working outdoors in all weather conditions
Valid driver's license and ability to operate golf carts and vehicles

Nice To Haves

Experience in RV resort, campground, hospitality, or facilities operations
Familiarity with grounds equipment and basic maintenance tools
Guest services or front desk experience in hospitality
Bilingual skills are a plus
Experience using mobile devices for checklists, communication, and reporting

Responsibilities

Provide valet-style trash service and perform scheduled waste runs, ensuring guest areas remain clean, odor-free, and compliant with safety standards.
Maintain property-wide cleanliness by collecting litter, clearing debris, and preserving curb appeal across RV sites, roadways, landscaping, and amenities.
Complete full RV site turns including trash removal, raking/sweeping pads, resetting picnic tables, and inspecting grills/fire pits.
Clean and maintain dog parks, pet stations, and waste areas, ensuring supplies are stocked and areas remain sanitary.
Ensure grills and fire pits are cleaned, safe, stocked, and guest-ready at all times.
Assist with propane exchanges/refills (as assigned).
Set up and reset guest-use amenities such as chairs, umbrellas, games, and event equipment.
Support amenity areas (pool deck, restrooms, laundry, playground, pavilion, lakefront) by ensuring cleanliness, safety, and supply levels.
Operate grounds equipment safely including leaf blowers, pressure washers, weed eaters, and hand tools.
Perform routine property rounds to identify hazards (spills, debris, potholes, lighting issues, standing water).
Monitor traffic flow and enforce safe speeds for vehicles, golf carts, and recreational devices.
Respond immediately to safety concerns such as broken glass or trip hazards.
Document and report maintenance needs, vandalism, lost & found items, or guest concerns.
Serve as a visible, approachable, and friendly presence for all guests.
Provide directions, answer questions, and assist with minor guest needs.
Support arrival and check-in flow (as assigned), including site inspections and readiness checks.
Provide resort orientation and personalized tours when needed.
Utilize professional communication and service recovery techniques when addressing guest concerns.
Communicate effectively with internal teams using radio, Microsoft Teams, and email.
Assist with event setup and breakdown.
Support high-demand operational periods with urgency and flexibility.
Perform additional duties and special projects as assigned.