Ground Terminal Technical Ops Engineer, Amazon Leo Ground Systems
About The Position
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. We are looking for a Satellite Ground Technical Operations Engineer to join Amazon Leo's ground gateway terminal operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by investigating faults and anomalies, both remotely and on-site at our gateway terminals. You will collaborate with other subject matter experts to develop the tools and procedures necessary to support this global endeavor.
Requirements
- Bachelor's degree
- Experience in Space Vehicle/Satellite Operations, Space Communications or related industry
- Experience with network troubleshooting and support
- Experience demonstrating problem solving and root cause analysis
- Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience
- Must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Nice To Haves
- Experience with satellite communications earth stations or network development, deployment, and operation
- Ka-band experience as related to earth/ground station infrastructure
- LEO and/or MEO satellite systems experience.
- Excellent technical, problem-solving and communication skills
- Ability to communicate in multiple languages
Responsibilities
- Address and remediate antenna faults, alarms, and anomalies
- Perform on-site fault analysis and troubleshooting of gateway antennas
- Maintain and/or update antenna calibrations as necessary
- Perform software updates/upgrades of antenna components
- Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements.
- Work with stakeholder teams to maintain operational terminals in sync with organizational goals.
- Develop team training plans and materials.
- Communicate regularly with senior management on status, risks and change control.
- Focus on our efforts in the AMER region
- Provide both remote and on-site leadership to analyze, fix, and maintain our gateway antennas across the world.
- Address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
