Ground Terminal Technical Ops Engineer, Leo Ground Systems

Amazon • Redmond, WA

1d • Onsite

About The Position

Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. We are looking for a Satellite Ground Technical Operations Engineer to join Leo's ground gateway terminal operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by investigating faults and anomalies, both remotely and on-site at our gateway terminals. You will collaborate with other subject matter experts to develop the tools and procedures necessary to support this global endeavor. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Requirements

• 3+ years of satellite communications ground systems and operations experience
• 2+ years of networking and troubleshooting experience
• Experience in root cause analysis and troubleshooting or problem solving
• Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
• Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience
• 3+ years of work experience in design and commission of radio/mobile telecommunications/RAN installations or SATCOM earth stations.
• Must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

• Experience with satellite communications earth stations or network development, deployment, and operation
• Ka-band experience as related to earth/ground station infrastructure
• LEO and/or MEO satellite systems experience.
• Excellent technical, problem-solving and communication skills
• Ability to communicate in both English and Spanish

Responsibilities

• Address and remediate antenna faults, alarms, and anomalies
• Perform on-site fault analysis and troubleshooting of gateway antennas
• Maintain and/or update antenna calibrations as necessary
• Perform software updates/upgrades of antenna components
• Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements.
• Work with stakeholder teams to maintain operational terminals in sync with organizational goals.
• Develop team training plans and materials.
• Communicate regularly with senior management on status, risks and change control.
• Focus on our efforts in the AMER region

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level