Ground Systems Instructor

Zipline • Fort Worth, TX

1d • Hybrid

About The Position

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s autonomous logistics system, delivering critical supplies quickly and reliably. Zipline Ground Systems Teams build the equipment that lands, charges, and conditions autonomous aircraft at shipper sites. This work enables safe, reliable delivery in demanding environments and supports Zipline’s path to 100 million global annual deliveries. The Ground System Instructor prepares the technicians to build and maintain the charging infrastructure and community delivery drop boxes, helping keep these systems safe, functional, and compliant. You will own training content, delivery, scheduling coordination, and training records for ground systems teams across the U.S. and globally for Zipline’s Platform 2 autonomous delivery system. Your work is the key avenue to enable technicians to reach qualification readiness, operate safely, and maintain audit-ready records while giving engineering, maintenance, and operations clear feedback from the field.

Requirements

• At least one year of instructional experience in aviation maintenance, industrial or light commercial equipment, HVAC, refrigeration, renewable energy, or a related technical field.
• Experience creating technical training content, standard operational procedures, train-the-trainer materials, or documentation that enables consistent instruction.
• Working knowledge of light commercial construction, power and networking systems, low-voltage and sub-480VAC wiring, heavy-equipment logistics, and safe hand and power-tool use.
• Strong attention to detail in data entry, training records, and instructional deliverables, with the ability to communicate clearly to technical and non-technical audiences.
• Sound safety judgment and the ability to adapt instruction for different learners while explaining both the procedure and its purpose.
• Ability to travel domestically 30–50% to deliver training; flexibility in start and stop times is required for virtual sessions across time zones.

Nice To Haves

• trade-school instruction experience
• union or on-the-job-training instructor certification
• familiarity with learning management systems

Responsibilities

• Develop technical training, SOPs, train-the-trainer materials, and maintenance bulletins with engineering, maintenance, and operations stakeholders.
• Deliver virtual, live in-person, and one-on-one on-the-job training for technicians working on ground-system infrastructure, Docks, and Dropboxes.
• Coordinate course schedules and training communications so learners and leaders understand training plans, requirements, and completion status.
• Maintain accurate training actions and records in Zipline’s Training Academy systems, producing documentation for learners, customer stakeholders, and audits.
• Develop selected technicians as on-the-job-training instructors and support their required notices, forms, and instruction.
• Evaluate qualification readiness of trainees, record performance, and measure field performance of ground systems teams to sharpen the training outcomes.
• Improve courses and procedures through learner feedback, field observations, internal tickets, and collaboration with OEM engineering and technical writers. Incorporate field-driven changes into training curriculums and into engineering designs.
• Own training quality by ensuring technicians are prepared for safe ground-system work, qualification requirements are met, and records remain complete and audit-ready.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed