Part-time Ground Support Agent

Jet Aviation•Teterboro, NJ

1d•Onsite

About The Position

The Part-time Ground Support Agent is dedicated to delivering exceptional 5-star customer service to passengers, crew, and visitors at the Fixed Base Operator (FBO) in Teterboro, NJ. The role involves warmly welcoming and escorting customers both inside the upscale FBO and outdoors on the ramp, assisting with luggage, and serving as a liaison for service requests and internal department support.

Requirements

Minimum of an associate’s degree in hospitality, or related field, or 2-3 years of relevant experience and/or a combination of both.
Ability to remain calm and perform effectively under pressure.
Demonstrates cultural awareness and the necessary sensitivity in diverse environments.
Upholds strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency).
Ability to obtain an airport ID badge within 30 days of employment.

Nice To Haves

Experience in the aviation industry or a related field (e.g. hospitality) preffered but not required.

Responsibilities

Welcome and escort passengers and crew upon arrival or prior to departure at the FBO, serving as a liaison for service requests, internal department support, and staff needs.
Maintains current knowledge of all applicable procedures and safety measures.
Ensure customers receive attentive care both inside the FBO and outdoors on the ramp and street side.
Provide proactive, efficient, and polished concierge service, including proper greeting and escorting of customers during arrival and departure on and off the ramp.
Acquire in-depth knowledge of Jet Aviation’s history, business lines, affiliates, sister companies and their respective service offerings.
Develop a thorough understanding of the immediate geographic area surrounding the FBO, as well as extensive knowledge of the city and region, including restaurants, hotels, sightseeing, entertainment and special events to provide accurate referrals and information.
Maintain flexibility to work varied schedules, including nights, weekends, and holidays.