Ground Service Agent

dnata•Boston, MA

6d•$20 - $20•Onsite

About The Position

dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. The company's purpose is to deliver on the promises its customers make, guided by a vision to be the world's most admired air and travel services provider. dnata USA keeps 27 of the country’s major airports connected, handling significant amounts of cargo, passengers, and flights annually. The Ground Service Agent role at dnata USA (BOS Airport) is an opportunity to join an award-winning team and build a career in aviation. The position involves guiding aircraft, loading/unloading baggage and cargo, operating ground support equipment, maintaining safety and security on the ramp, communicating with ground personnel and flight crews, and collaborating with other departments. The role also includes opportunities for cross-training in functions like cabin cleaning, cargo handling, or passenger services, with potential for career progression into leadership roles or other divisions within dnata.

Requirements

A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations
The ability to pass SIDA airport clearance and all required training tests
A high school diploma or GED equivalent
Basic computer literacy and a willingness to learn new systems and equipment
Reliability, teamwork, and a desire to take on new challenges while building your future in aviation

Responsibilities

Guide inbound and outbound airplanes to and from gates
Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors
Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs
Maintain safety and security on the ramp by following dnata’s award-winning safety procedures
Communicate efficiently with ground personnel and flight crews
Work collaboratively with other departments
Follow all federal, state, airport, and company regulations and procedures
Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services)
Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time
Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage
Work outdoors in all types of weather and around active aircraft and machinery