Ground Service Agent

dnata•Tampa, FL

2d•$16 - $16•Onsite

About The Position

dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. The Ground Service Agent role at dnata USA, specifically at Tampa International Airport, is crucial for keeping flights safe, on time, and efficient. This position offers opportunities for cross-training in various aspects of airport operations, laying the groundwork for a long-term career in aviation. Agents will guide aircraft, handle baggage and cargo, operate ground support equipment, and maintain safety and security on the ramp. The role involves communication with ground personnel and flight crews, collaboration with other departments, and adherence to all federal, state, airport, and company regulations. There are also opportunities for physical activity and working outdoors in various weather conditions. With experience and cross-training, there is a clear path for career progression into roles such as Lead Agent, Trainer, or Operations Supervisor, or into other divisions like cargo, passenger service, or flight operations.

Requirements

A valid state driver’s license and the ability to obtain FAA/Airport-required authorizations
The ability to pass SIDA airport clearance and all required training tests
A high school diploma or GED equivalent
Basic computer literacy and a willingness to learn new systems and equipment
Reliability, teamwork, and a desire to take on new challenges while building your future in aviation

Responsibilities

Guide inbound and outbound airplanes to and from gates
Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors
Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs
Maintain safety and security on the ramp by following dnata’s award-winning safety procedures
Communicate efficiently with ground personnel and flight crews
Work collaboratively with other departments
Follow all federal, state, airport, and company regulations and procedures
Perform other duties as assigned, including opportunities to cross-train in related functions (e.g., cabin cleaning, cargo handling, or passenger services)
Engage in physical activity, including standing, lifting, bending, stooping, pushing, and pulling, for extended periods of time
Safely handle up to 70 pounds regularly and ascend/descend jetway stairs while carrying baggage
Work outdoors in all types of weather and around active aircraft and machinery