Ground Ops QA Auditor
About The Position
The Ground Operations Quality Assurance Auditor reports to the Manager of Ground Operations Compliance. The Ground Operations Quality Assurance Auditor assists the Director of Airport Operations, Regional Directors, and Manager of Ground Operations Compliance in ensuring all regulatory requirements, standards and internal processes, policies, and procedures set by Sun Country Airlines are being complied with system wide through internal evaluation of stations as part of the ground operations quality assurance program. Secondary responsibilities include (but not limited to) assisting the Manager of Ground Training in planning, organizing, and delivering classroom training, and on the job training of Sun Country regulations, standards, and policies to customer facing employees and contracted representatives.
Requirements
- Prior experience in airline operations
- Practical knowledge with ground operations and handling, passenger service, and airline security
- Strong communication verbal and written, organization, attention to detail and multi-tasking skills
- Ability to organize and prioritize work to meet regulated deadlines
- Microsoft office suite and familiarity with airline applications
- Skill in interpersonal communications, leadership, critical thinking, and problem solving is key in maintaining trust and reliability while building the business relationships between the regulatory agencies and representing the Ground Operations organization at Sun Country Airlines.
- Must be a team player and able to work collaboratively with others and represent the Ground Ops organization, building positive relations across departments.
- Ability to travel on short notice as needed
- Must be able to obtain a SIDA badge.
Nice To Haves
- Previous Airline training experience
- Previous Customer Service/Airline/Travel industry leadership experience
Responsibilities
- Audit and evaluate ground handling station operations-above wing, below wing, deicing, fueling, freighter operations, Charter operations, etc.
- Up to 75% travel may be required.
- Identify policy and procedural needs; develop and implement supporting programs
- Assist with training needs; develop and deliver ongoing training activities, conduct corrective training while auditing to meet regulatory, IOSA, and Sun Country standard requirements
- Ensures regulatory compliance of training records and vendor qualifications managing applicable reporting
- Enhances safety promotion by acting as an ambassador of the SMS within the Ground Operations organization
- Conduct Safety and Ground Operations performance investigations
- Assist with data collection and analysis of Ground Operations performance information to maintain consistent risk analysis data
- Communicate with involved departments, managers, directors, and vendors to improve performance or integrate change
- Support special projects and committees as assigned by Manager, Ground Operations Compliance
- Conduct all tasks in a safe and efficient manner complying with all local, state, and federal safety and health regulatory requirements, programmatic standards, and with internal policies and procedures identified by Sun Country Airlines
Benefits
- Comprehensive benefit package including dental and vision
- PPO and high-deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
