Ground Operations Crew

JetBlue Airways Corporation•Windsor Locks, CT

2d•Onsite

About The Position

The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment including motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabins for departure, and assists with ramp service duties such as waste disposal and aircraft re-servicing. Crewmembers also assist Customers as needed and respond to ad-hoc requests. The role requires comfort serving Customers, proficiency using computers, and readiness to work outdoors in varied weather conditions. The position works in an airport ramp environment and involves operating equipment to service aircraft, handling baggage, assisting with cabin preparation and Customer boarding, guiding aircraft, and maintaining safe operations. Work may include flexible or irregular shifts, weekends and holidays, occasional overnight travel, and trips to other locations for training or temporary assignments.

Requirements

High school diploma or General Education Development (GED) diploma.
One year of customer service or sales experience.
At least 18 years old.
Complete fluency in written and spoken English.
Successfully complete a job assessment.
Adhere to JetBlue Uniform Policy Manual standards.
Able to travel and work variable hours and flexible shifts, including holidays and weekends.
Able to follow safety guidelines, perform under pressure and within fixed time constraints, and work in all types of weather conditions.
Able to make occasional trips to other locations for training or temporary assignment.
Able to give and receive verbal communication.
Able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers.
Maintain a positive, good-natured attitude.
Able to handle objects up to 50 pounds frequently and/or 70 to 100 pounds occasionally with assistance from other people or tools, and bend, crouch, or kneel as needed.
Acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
Depending on location, acquire and maintain United States Customs Clearance.
Possess and maintain a valid driver’s license and a driving record from the state of primary residence that meets JetBlue Airways insurance standards.
Available for occasional overnight travel (10%).
Legally eligible to work in the country where the position is located; authorization to work in the United States is required, and visa sponsorship is not available.
Pass a 10-year background check and pre-employment drug test.
Meet JetBlue’s organizational fit expectations and exhibit its values of Safety, Caring, Integrity, Passion, and Fun.
Maintain JetBlue safety performance goals and understand how they relate to the role’s duties and responsibilities.
Able to stand for an extended period of time.

Nice To Haves

Bilingual skills.
Previous airline experience.
Proficiency with the Microsoft Office suite.

Responsibilities

Operate ground service equipment, including motor vehicles, tugs, and elevated de-icing equipment.
Service aircraft using equipment such as potable water trucks, ground power units, tugs, aircraft pushback equipment, lavatory trucks, and de-icing trucks.
Work in a ramp environment.
Tag, lift, load, and unload Customer bags from aircraft baggage compartments and baggage systems; baggage may exceed 100 pounds.
Operate external aircraft equipment.
Help prepare the cabin for Customer boarding and departure, including cleaning seats, seat pockets, floors, galleys, and lavatories.
Assist Customers with special needs, including Customers who need help boarding.
Guide aircraft to and from aircraft parking locations.
Occasionally carry a handheld radio and communicate using proper radio etiquette.
Occasionally assist with loading and unloading mail, small packages, and human remains.
Ensure and maintain a safe environment and operation.
Perform other duties as assigned.
Maintain regular attendance and punctuality and a professional appearance.
Promote safety, identify and report safety or security concerns, and follow applicable laws, regulations, company policies, procedures, and risk controls.
When working or traveling on JetBlue flights, assist with light aircraft cleaning if capable and time permits.