Ground Handler (CLT VAR)
About The Position
The Ground Handler position requires an individual who understands the value of excellent customer service and the ancillary services that are provided by Modern Aviation to our customers. This position will communicate and provide the necessary resources and services to meet the customer's needs. The Ground Handler will report to the Charter Manager and will work with the complete management/supervisory team to ensure prompt responses to our customer's inquiries and requests, and to immediately notify the proper manager/supervisor in the event of any issues or concerns. The position requires the Ground Handler to work both inside the Charter Terminal and outside on the Aircraft Parking Ramp.
Requirements
- Must be well organized
- Must be able to multi-task throughout the shift
- Must possess good communication skills including written, verbal and radio communications
- Must understand the phonetic alphabet and aviation acronyms
- Must maintain good working relationships with fellow teammates
- Must have customer service and/or line service experience
- Must have the ability to learn and understand safety procedures, including the possible hazards on the airfield
- Must have the ability to learn/use various computer software and Point of Sale systems
- Must be able to work well under pressure
- Must have the ability to make operational decisions when necessary
- Must possess a valid driver's license for a minimum of 3 years and have no more than 6 penalty points.
- Must have at least a High School Diploma or equivalent.
- Must possess a valid driver's license for a minimum of 3 years and have no more than 6 penalty points and be able to pass an airport security background check.
- Must be able to read, write, and understand the English language.
- Must be able to pass a background check and drug screen.
Nice To Haves
- An associate degree in aviation/business related field is preferred.
- Prior aviation experience is preferred.
Responsibilities
- Meeting, greeting, and welcoming the passengers and flight crews of customer aircraft that arrive on the aircraft parking ramp
- Directing the customers to the terminal facility for facility use or to meet guest's picking them up
- Positioning rental vehicles to meet arriving aircraft so the customer can drive themselves to their destination where applicable
- Assist with the offloading of luggage/baggage
- Escort customer vehicles on and off the airfield when necessary
- Once the passengers are taken care of, assist the flight crews with any service needs they may require including baggage and transportation assistance
- Assist the flight crews with trash removal and cleaning of the interior of the aircraft when requested
- Complete any fuel, lav or water service.
- During departure preparation, assist the flight crews with delivery of catering, coffee, ice, and newspapers
- Follow up and ensure all fuel and service orders for departure have been completed so the aircraft can depart on time
- Assist with loading of luggage from the baggage carts or transportation vehicles into the aircraft
- Assist fellow teammates where applicable when not servicing the customer
- Thank the customers for their business and visit, welcome them back to visit again
- Assist with improving Best Practices to provide Excellent Customer Service
- Complete any other duties assigned by Management
Benefits
- The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
