Grooming Salon Manager

Petco • Seaford, DE

21h • Onsite

About The Position

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners, operating 1,500+ pet care centers in the U.S., Mexico and Puerto Rico. As a Grooming Salon Leader at Petco, you will lead salon operations and team members, while delivering expert grooming services. This role requires a passion for people and pets to ensure a positive experience for partners and exceptional care for every pet. The primary purpose of the Grooming Salon Leader is to manage salon operations, ensure high customer satisfaction, foster a positive work environment, drive salon performance, and develop and coach groomers. Additionally, the leader performs expert-level grooming services, prioritizing the safety, comfort, and well-being of pets. This opportunity is for experienced groomers with proven technical expertise and leadership skills interested in team development.

Requirements

• 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program
• Strong leadership skills, with the desire to lead, train, and develop people
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming
• Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations
• Results-driven, with focused commitment on salon productivity, performance, growth, and improvement
• Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards
• Capable of handling pets of all sizes and temperaments with care and empathy
• Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule

Nice To Haves

• 1-2 years previous experience of salon management, or related field, preferred
• High-school diploma or GED preferred, though not required

Responsibilities

• Lead and manage grooming salon operations and grooming salon team members
• Deliver a high level of customer satisfaction
• Foster a positive work environment
• Drive salon performance
• Develop and coach both entry-level and seasoned groomers
• Perform expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning
• Prioritize the safety, comfort, and well-being of the pets in our care
• Oversee day-to-day operations of the grooming salon
• Ensure smooth and efficient workflows
• Optimize scheduling and grooming capacity
• Manage inventory levels in the salon
• Execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff
• Provide coaching, feedback, training, and performance evaluations
• Foster a positive and collaborative work environment that encourages teamwork, professional growth, and continuous learning and development
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand
• Balance team availability with business needs, ensuring coverage during peak hours
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity
• Analyze data to identify areas for improvement, and develop action plans
• Collaborate with store management to achieve sales targets and salon objectives
• Implement strategies to drive growth, expand the customer base, and boost profitability
• Interact professionally and effectively with pet parents
• Provide exceptional customer service
• Address grooming related inquiries
• Offer grooming recommendations
• Provide timely and proactive resolution to questions or concerns
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your teams' skills
• Independently perform professional grooming services according to pet parent's instructions and adhering to breed standards and company policies and procedures
• Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers
• Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well-being of the pet
• Always ensure the well-being and safety of every animal in the salon
• Monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to pet owners and store management
• Perform quality checks to maintain a clean and safe grooming area and salon
• Disinfect and sanitize grooming tools and equipment
• Perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies
• Perform other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains
• Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business
• Ensure standards are maintained in grooming salon, holding salon team members accountable for safety and quality standards

Benefits

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees