Grooming Salon Leader, Petsense

Tractor Supply Company

1d•Onsite

About The Position

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their pets.

Requirements

Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer.
Must be comfortable working with dogs and cats.
Ability to demonstrate patience and compassion for animals.
Must provide own tools (clippers, blades, shears) or be willing purchase required tools.
High school diploma or equivalent required.
Associates must be able to read, write and count accurately.

Nice To Haves

Supervisory experience preferred.
Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
Communicate effectively with Associates and customers
Display compassion with animals and treat them accordingly
Exhibit attention to detail
Read, write and count to accurately complete all documentation
Problem solving skills
Basic computer skills
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Responsibilities

Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
Ensure all grooming SOP’s and salon must be audit compliant and cleanliness standards adhered to at all times
Place monthly supply orders with the approval of SM staying within the monthly salon budget
Assist in hiring and onboarding all new Groomers and Groom Technicians. This includes ensuring timely completion of all training requirements, mentoring where needed throughout training and evaluating potential and current employee grooming skills
Communicate all daily/weekly communication to salon team and Store Manager including sales performance
Schedule weekly meetings with SM to discuss staffing, schedules, prior week’s plan and forecast business review
Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics. Coaching and guiding the salon team to grow the business, team productivity and customer satisfaction.
Provide professional grooming services for dogs using the knowledge of grooming styles and techniques
Safe Pet Handling – review grooming SOP’s annually with all current and new salon team members and retain a signed copy for records.
Always Demonstrating Professionalism and coaching professionalism amongst the salong team
Equipment Handling and Maintenance
Ensures the safety and well-being of animals
Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
Practice Safety and Sanitization protocols
Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
Maintains records of all pet clients to include services provided and vaccination records.
Operate computer as needed.
Recovery of store, if needed.
Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties
Must follow Job Duties and Essential Function of the Groomer Job Description as well
Enforce and follow all salon policies and procedures.
May also be required to perform other duties as assigned.