Grooming Receptionist- Layton, UT

Wasatch Property Management • Layton, UT

4d • Onsite

About The Position

The Bark Spot is seeking a qualified receptionist to join our team at our Layton location. The receptionist will help pet parents schedule appointments with experienced pet groomers. The company's goal is to provide loving, professional care to pets and their people by focusing on safety, care, expertise, and premium customer service experiences. This role offers an opportunity to excel in your career and grow with the company.

Requirements

• High School Diploma, or equivalent, is required
• At least two years of experience in Customer Service and excellent communication abilities (verbal and written)
• Must have hands-on experience with office equipment, such as phones and computers, in order to master the scheduling process and client data system
• Must have an attention to detail and the ability to handle multiple tasks simultaneously, such as answering phone calls, handling customer inquiries and scheduling appointments
• Must have the ability to problem solve by handling grooming clients' issues and providing timely solutions
• Must have the ability to learn pet grooming terminology and lingo
• Must have the ability and willingness to interact regularly with animals

Responsibilities

• Answer all incoming phone calls
• Manage appointments and pet owner data in our ERP software
• Facilitate pet check-in. Collect and document customer requests, collect necessary signatures and vaccine information, schedule a pick-up time, and receive incoming pets
• Offering and upselling memberships and other products
• Manage pet pick-up, collect payment for services, schedule customers’ next appointment, and return pets to their owners
• Cleaning
• Represent the professionalism of our company in all correspondences

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED