Grooming Receptionist

Scenthound Waco, TX•Round Rock, TX

5d•$13 - $15•Onsite

About The Position

This is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products. The pay is $12 per hour plus an additional $4-$6 per hour from the salon's shared tip pool. The schedule is flexible with no Sundays or evenings required.

Requirements

Sales experience and confidence (membership sales are highly valued!)
Customer service experience (retail, restaurant)
Computer/ Technology proficiency
A passion for dogs and dog health & wellness!
Reliable transportation
Goal-oriented team member
Self-motivated, outgoing, and sales-oriented
Confidence in selling services and products
Ability to connect with customers (both canine and human!)
Ability to learn our products and services to educate the dog parents
Speak to our values and culture as the basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Scheduling appointments efficiently

Responsibilities

Drive membership and retail sales and service add-ons through health and wellness education
Develop membership leads by following up with potential members
Answer phone calls, schedule appointments, manage customer profiles and records
Manage cash drawer – responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Keep the reception area clean and presentable
Greet customers and their dogs
Promote memberships and products

Benefits

Direct career growth path to Management positions, like Assistant Manager or Manager
Competitive hourly base pay, plus shared tips
Merit-based pay increases
Paid Vacation
Complimentary monthly service for your pet

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