Grocery Purchasing Lead - Full Time

WHOLE FOODS CO-OP•Duluth, MN

9d•$17 - $17•Onsite

About The Position

Grocery Purchasing Leads are responsible for purchasing, receiving, pricing, and merchandising designated products. They provide leadership to Grocery Clerks and assist the department manager in achieving goals related to sales, margin, inventory turns, sanitation, safety, and customer service.

Requirements

18 years of age or older
Basic computer literacy including familiarity with using a web browser and email
Ability to operate effectively within established systems and procedures
Outstanding customer service skills
Attention to detail and good organizational skills
Ability to handle multiple demands, work under time pressures and meet department work objectives
Ability to handle confidential information
Willingness to learn and perform all aspects of the position
Ability to be flexible and to adapt to changing conditions
Demonstrate objectivity and neutrality under pressure
Ability to work efficiently in a fast-paced environment
Ability to effectively convey information
Regular, predictable attendance

Nice To Haves

Experience in retail, grocery, natural foods and/or cooperative business
Available to work evenings, weekends, holidays
Supervisory experience
Customer service experience

Responsibilities

Purchase, receive, price, and merchandise designated products through approved suppliers and in appropriate quantities in a timely manner.
Communicate and document unresolved vendor issues and/or concerns to department management.
Process returns and special orders according to established practices.
Provide ongoing feedback to department management on customer service, safety, and staff performance.
Direct, support, and prioritize duties for designated employees related to department expectations for sales and service.
Promptly inform the IT department about changes in Point of Sale information (i.e., price changes, entry of new products/sale batches and deleting products/sale batches, internal ordering).
Implement pricing and sign changes on the sales floor.
Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
As directed, move into back stock, rotate, stage, stock, and/or merchandise products in accordance with shift criteria.
Achieve WFC customer service standards for internal and external customers.
Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
Abide by all WFC policies and procedures.
Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.
Follow and ensure compliance with all safety practices and policies.
Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
Achieve daily operational goals as directed by your supervisor.
Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
Report any problems with systems, tools, and/or products to department supervisors.
Promote ownership and owner benefits consistently and positively.
Perform other tasks as assigned by department management.