Grocery Manager

New Leaf•Santa Cruz, CA

7d•Onsite

About The Position

Accountable for overall success of Grocery department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training and performance management. This is a management position, and is responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.

Requirements

3+ years of retail management experience in a high-volume environment required.
Previous ordering/inventory management experience required.
Intermediate to advanced computer proficiency required.
Skills to manage financial results, including labor, sales and profit margin.
Excellent written and verbal communication skills required.
Basic to intermediate math and computation skills required.
Skills to read, understand and follow through on verbal and written instructions.
Skills to exercise good judgment at all times.
Skills to resolve conflicts and analyze a variety of situations to find a solution.
Should have the ability to speak, read and understand English.

Nice To Haves

Prior grocery management experience preferred.
Experience with Excel and inventory software preferred.

Responsibilities

Manages and provides oversight to all areas of the department.
Assesses, prioritizes and delegates tasks and production.
Ensures consistency of department conditions.
Ensures all areas of department are stocked, rotated, faced and adhere to merchandising standards and category schematics.
Responsible for in-stock conditions in department.
Maintains appropriate inventory levels to achieve sales and margin goals.
Orders grocery products according to anticipated sales and seasonal needs.
Trains staff to write orders consistent with department goals and standards to ensure the highest level of product availability.
Plans for weekly ads, events and holidays using tools and reports.
Works with store management to understand and respond to current store trends.
Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
Coordinates with Promotions department to plan and conduct in-store tastings.
Maintains professional vendor relationships.
Ensures customer special orders are accurately placed and delivered.
Receives and unloads merchandise; checks quality, count and condition.
Communicates any issues to management and merchandising team.
Stocks and rotates products with attention to product quality and expiration dates.
Maintains the organization, rotation and cleanliness of back stock areas.
Plans, leads and analyzes inventory.
Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.
Meets labor and margin goals and schedule department accordingly.
Develops and executes a plan when results do not meet expectations.
Coaches department to maintain appropriate, accurate and organized inventory and back stock.
Handles damaged and spoiled product according to company policy.
Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
Balances administrative tasks with presence on floor.
Performs other tasks and duties as assigned.
Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store.
Seeks opportunities to exceed customer expectations and enhance the customer experience.
Manages and provides oversight to all areas of the team.
Directly manages staff, including review writing, scheduling and providing ongoing coaching, hiring, development and feedback.
Assesses, prioritizes and delegates tasks and workflow.