Grocery Clerk

The Kroger Co.•Circleville, OH

13h

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitoring quality assurance standards. The Grocery Clerk embraces the Customer 1st strategy and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role helps customers find products, learn about food specials, and make grocery selections. It also includes checking product freshness and sell-by dates; providing ordered grocery products; labeling, stocking, and inventorying merchandise; and reporting ordering or shipping discrepancies. The Grocery Clerk stays current on advertisements, follows food-safety requirements, monitors case and cooler temperatures and logs, and maintains product knowledge. The Grocery Clerk contributes to a welcoming store environment, reinforces safety procedures, identifies unsafe conditions, inspects equipment, and reports repair needs and accidents to management. The position requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, handling customer and business information honestly, following directions, and supporting minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Previous retail experience.

Responsibilities

Help customers discover products, answer questions, inform them about food specials, and recommend grocery items.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Develop and maintain knowledge of department products to answer questions and make suggestions.
Create a welcoming environment by assisting customers with questions about products in the department and throughout the store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when necessary.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.