Grocery Clerk - Part Time

IOCP•Minneapolis, MN

2d•Onsite

About The Position

IOCP is a nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. We are looking for a part-time Grocery Clerk to provide a great experience to our guests who are visiting the food shelf and support to our volunteers. The part-time Grocery Clerk works with a team to coordinate food shelf operations and deliver exceptional service to shoppers. This position helps IOCP guests move toward increased stability by meeting their basic needs and helping them to stretch tight budgets. If you are looking for a career where you can have a purposeful, direct impact on people in our community, we want to hear from you!

Requirements

Experience providing exceptional customer service
Excellent communication skills
Experience working successfully with people from diverse racial/ethnic backgrounds, low incomes, limited English, disability or other form of difference
Ability to work well independently and within a team
Excels in a fast-paced environment
Exceptional organizational and time management skills
Proficient in MS Office Suite (Word, Excel)
Commitment to serving our community with empathy and efficiency
Commitment to equity and inclusion and ability to excel in a diverse environment.

Nice To Haves

multi-lingual candidates (Spanish, Russian)

Responsibilities

Initial Food Shelf Guest Check In at Front Desk: Greet food shelf guests warmly and professionally as they approach the front desk; check them in for food shelf appointments. Assist clients in scheduling and canceling appointments and manage client flow. Maintain accurate records of client visits and service data. Manage required client paperwork process – help new clients complete forms, existing clients update expired forms and upload into client database. Support receptionist when needed.
Food Shelf Guest Shopping Oversight: Ensure that the food shelf space and inventory are ready for each guest shopping time. Monitor food shelf functions throughout a shift including receiving, sorting, stocking, and distributing food. Follow closing procedures at the end of each shift. Monitor food shelf email and voicemail responding to our guests within 1 business day. Ensure quality experience for Food Shelf guests: continuously identify ways to strengthen Food Shelf service based on our client centric approach and input from food shelf guests, volunteers and staff.
Volunteer Management: Provide a daily overview for volunteer teams; prepare them to provide quality services to guests. Train new volunteers and coach all volunteers throughout their shift. Be a resource to volunteers during each shift. Guide and direct them as needed. Fill in critical positions.