Grocery Clerk

Kroger•Midlothian, VA

13h

About The Position

The Grocery Clerk provides exceptional customer service and helps maintain a safe, clean, and welcoming grocery department. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. Grocery Clerks assist customers in finding products, share information about specials, and help ensure customers can obtain the items they want and need. They also stock, label, and inventory merchandise; check product freshness; and follow food safety and safety procedures. The position requires working cooperatively in a fast-paced, sometimes stressful environment and supporting customers and community members, including minors, people with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and answer questions about items sold in the department and throughout the store.
Inform customers about food specials and recommend grocery items to meet their needs.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Maintain knowledge of department products and respond to questions or make suggestions.
Help create a welcoming environment where customers feel important and appreciated.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.