Grocery Clerk II (Full-Time)

Festival Foods•West Allis, WI

1d•Onsite

About The Position

This position is responsible for ensuring that all company policies and procedures are being followed and that department goals are being obtained. The Grocery Clerk II contributes to store sales and profitability by effectively managing all aspects of the Grocery Department such as stock levels, inventory, and guest service. This role ensures product is within date, rotated, and properly displayed according to the assigned planogram. It also involves providing exceptional guest service on the sales floor by greeting, acknowledging, and reacting to guest needs. The clerk assists with unloading product from pallets, organizing the stockroom, and ensuring the proper presentation of products on store shelves and in cases. They observe sales floor conditions and take action to correct areas of opportunity, while maintaining appropriate inventory levels and ensuring accurate pricing. Collaboration with the Store Director, Grocery Department Manager, and other associates is key to maintaining standards and exceeding guest expectations. The role includes assisting guests with locating items, providing product suggestions, and resolving guest concerns. Maintaining the cleanliness of the department by sanitizing, organizing, and cleaning work areas, shelving, and the sales floor is also a responsibility. Quality standards, including quantity expectations, must be met by 10 am and 5 pm. Regular, timely attendance is required.

Requirements

Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment.
Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
Ability to use the following equipment: power jack, walk behind lift, WAV, baler, compactor.

Responsibilities

Ensures that product is within date, rotated and properly displayed according to the assigned planogram.
Provides exceptional guest service on the sales floor by greeting, acknowledge & reacting to guest needs.
Assists with unloading product from pallets and organizes stock room.
Ensures proper presentation of products on the store shelves and in cases.
Observes sales floor conditions; takes action to correct areas of opportunity.
Maintains appropriate inventory levels and ensures accurate pricing on products received and sold.
Communicates and works collaboratively with Store Director, Grocery Department Manager and all Grocery associates to maintain standards and exceed guest expectations.
Assists guests with locating items on and off the sales floor, providing product suggestions and alternatives when appropriate.
Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received.
Contributes to overall cleanliness of the department by sanitizing, organizing, and cleaning work areas, shelving, and sales floor as needed.
Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Other duties as assigned.