Grip Onsite Manager - Freelance

Grip

1d • Hybrid

About The Position

Grip is an AI-powered, end-to-end event platform designed to enhance engagement for commercial event organizers. We specialize in helping clients boost revenue by managing and tracking participant relationships. Our platform is utilized by major global event organizers, and we are recognized for our advanced AI matchmaking engine. Grip Onsite is our integrated solution for event registration and badge printing, featuring self-serve kiosks, premium check-in stations, SmartBadges, and onsite technician support to ensure smooth attendee experiences at events worldwide.

Requirements

• Proven experience in live event operations, registration technology, or onsite event services.
• Strong understanding of badge printing workflows, hardware logistics, and onsite registration systems.
• Excellent supplier management skills — comfortable holding partners accountable to SLAs and resolving issues quickly.
• A structured, process-oriented mindset: you document, you build playbooks, you hate ad hoc chaos.
• Clear and confident communicator — able to work with customers pre-event, manage technicians onsite, and present business performance to internal stakeholders.
• Comfortable working independently and remotely, while being responsive and decisive when things move fast onsite.

Nice To Haves

• Experience with onsite registration solutions is a strong plus.
• Familiarity with tools like Salesforce, Google Sheets, and project tracking systems is a plus.

Responsibilities

• Own end-to-end delivery of Grip Onsite at live events, covering setup, operation, and breakdown of all hardware (kiosks, laptops, thermal printers, entrance scanners).
• Manage badge stock across both product lines — firm laminated and paper — including production timelines, design approvals, delivery coordination, and backup stock planning.
• Oversee SmartBadge deployments: hardware configuration, 3rd Party integrations with Grip Manage and Grip Engage, data validation, and onsite testing.
• Serve as the primary escalation point for technical issues during live events across both Self-Serve and White Glove service models.
• Manage and coordinate 3rd Party technicians: scheduling, briefing, travel and accommodation logistics, and onsite performance.
• Ensure every event is fully prepared through rigorous pre-event checklists — hardware, software access, badge designs, integration validation, and customer briefings.
• Lead or support Walkthrough calls with customers 2 weeks before events, confirming badge fields, kiosk branding, technician needs, and attendee flow.
• Develop the technician pool and support model to ensure Grip can scale to more events across more geographies.
• Support the Sales team with deal structuring, quoting accuracy, and DealDesk input on Grip Onsite opportunities.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees