The Grind Supervisor (Internal Applicants Only)

Angel Of The Winds Casino Resort•Arlington, WA

15h•Hybrid

About The Position

The Grind Supervisor is responsible for leading daily cafe and food truck operations to ensure efficient workflow and exceptional guest service. This role involves supporting, coaching, and mentoring baristas, maintaining quality control, managing department schedules, and operating POS systems. The supervisor will also monitor inventory, develop monthly specials, address guest concerns, and support new team member onboarding. The position requires working nights, weekends, and holidays, performing barista duties, and other assigned responsibilities.

Requirements

Exceptional guest service skills required
Must be at least 18 years of age.
Previous barista experience required
Strong guest service, communication, leadership, and multitasking skills.
Ability to work independently and as part of a team in fast-paced indoor and outdoor environments.
Cash handling and POS experience required.
Ability to stand for extended periods and lift or move items as needed.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
Must be able to obtain and maintain a Washington State Food Handler's Card.

Nice To Haves

supervisory or lead experience preferred

Responsibilities

Lead daily cafe and food truck operations to ensure efficient workflow and exceptional guest service.
Support, coach, and mentor baristas; provide ongoing training in beverage preparation, guest service, and company standards.
Maintain quality control by monitoring beverage consistency, cleanliness, and adherence to safety and sanitation guidelines.
Maintain department schedules, task delegation, and break management to ensure adequate coverage during all shifts.
Operate POS systems accurately, including cash and cashless transactions; assist with cash handling oversight and daily reconciliation.
Monitor inventory levels, track usage, and coordinate restocking; communicate shortages or equipment issues to the Jade Fusion Manager promptly.
Ensure the cafe and food truck remain clean, organized, and properly stocked at all times.
Develop monthly specials and support marketing initiatives to increase profitability and guest engagement.
Address guest concerns or special requests professionally and efficiently; escalate issues as appropriate.
Support onboarding of new team members and assist with performance feedback as directed.
Work nights, weekends and holidays as required.
Perform barista duties and other responsibilities as assigned.