Grievance Specialist

Richwood Correctional Center•Monroe, LA

1d•Onsite

About The Position

Processes and investigates detainee grievances, including receiving initial complaints, sending grievance forms, logging and assigning identification numbers, and preparing file folders. Submits investigation findings to the supervisor and refers grievances to the central office when not resolved at the institution level. Assists the supervisor in directing the detainee grievance procedure and coordinating the audit process. Develops and administers policies and procedures related to institution services and security. Acts in the absence of the immediate supervisor, representing the warden at meetings and conferences, and recommending personnel actions. Conducts investigations of employee misconduct and internal audits to ensure compliance. Trains institutional staff on the detainee grievance procedure, prepares legal documents, and conducts research related to detainee lawsuits. Assists in responding to inquiries and complaints from the general public and outside agencies. Attends numerous meetings and training sessions.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Coursework or Certificate in grievance, investigative methods, behavior and social sciences preferred.
Knowledge of federal, state institution rules regulations preferred.
1 year or more as a correctional grievance clerk or related field preferred.
Long periods of continuous standing and walking for 4 or more hours per shift.
Frequent periods of sitting for 30 minutes or more.
Repetitive climbing of stairs to reach the assigned areas and working at heights.
Occasional kneeling, squatting, and bending to perform “pat” or “strip” searches.
Frequent grasping, reaching, pushing, pulling, bending, twisting.
Occasional responding to altercations and occasional restraining and securing assaultive offenders.
Ability to respond rapidly to potential security and/or medical codes/issues.
Frequent transferring and transporting offenders by walking or riding in various vehicles such as vans, buses, and other forms of transportation.
Continuous periods of operating/driving company vehicles to pick up and transport offenders for 4 hours or more per shift.
Remaining awake and alert while on duty for 12 or more hours per shift.
Occasional lifting and carrying up to 50-100 lbs.
Ability to occasionally withstand direct or indirect exposure to OC spray.
Exposure for up to 12 hours or more per shift of outdoor elements and temperatures with scheduled breaks.
Ability to hear and understand verbal communication.

Responsibilities

Processes and investigates detainee grievances.
Submits investigation findings to supervisor and refers grievances to central office when not resolved at institution level.
Assists supervisor in directing detainee grievance procedure and coordinating audit process.
Develops, administers policies and procedures related to institution services and security.
Acts in the absence of immediate supervisor.
Conducts investigation of employee misconduct.
Conducts internal audits to ensure compliance in all areas.
Trains institutional staff on detainee grievance procedure.
Prepares legal documents.
Conducts research related to detainee lawsuits.
Assists in responding to inquiries and complaints from general public and outside agencies concerning detainee or employees.
Attends numerous meetings and training sessions.