Greeter

Meijer•Warren, MI

1d•Onsite

About The Position

The Greeter provides a professional presence at the store’s front entryways and helps deter theft by engaging with customers entering and exiting the store, including through the checkout area. The role involves maintaining awareness of customer activity, responding urgently to alerts, checking receipts, recovering unpaid merchandise, and resolving alarms. The Greeter also helps keep team members and customers safe by identifying and resolving safety concerns, reducing disruption through company de-escalation and negotiation techniques, and documenting and communicating theft, safety, and alarm incidents.

Requirements

High school graduate or equivalent.
1–2 years of customer service or asset protection experience.
Clear and professional written and oral communication skills.
Ability to move actively throughout the work area for long periods.
Ability to respond to alerts quickly and urgently.
Ability to learn and interact with new and existing technology solutions.
Ability to use technology to document and communicate incidents.
Ability to learn and apply negotiation and de-escalation techniques.
Ability to work successfully with conflict.
Limited sitting; frequent standing, walking, crouching, bending, pushing, or pulling.
Normal or corrected vision and hearing.
Ability to understand, speak, read, and write fluent English.
Ability to regularly lift 0–25 lbs. and use fine motor hand functions.
Ability to handle occasional high levels of physical exertion and quickly exit an escalating situation.
Limited travel or overnight.
Occasional outdoor work and exposure to varying hot and cold environments and high-stress situations.

Responsibilities

Identify and quickly resolve unsafe conditions and situations.
Deter theft through an active presence and engagement with customers entering and exiting the store.
Respond urgently to alerts to check receipts, recover unpaid merchandise, and resolve alarms.
Reduce store disruption by following company de-escalation and negotiation techniques.
Document and communicate theft, safety, and alarm activity incidents.
Maintain knowledge of product locations to direct customers.