Greeter-(Ralston House)

Towne Park•Philadelphia, PA

11d•Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Requirements

High school diploma or general education degree (GED).
Must be at least 18 years of age and be able to pass a criminal background and drug screen.
One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system.
Ability to read, speak and write standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to understand 24 hour and military time systems.
Ability to perform general typing and and/or basic computer skills.
Ability to prioritize tasks and remain calm in stressful situations.

Responsibilities

Welcoming guests to the hotel, hospital or casino and local areas in a friendly, efficient and courteous manner.
Assisting with guest inquiries, directions, and initial questions regarding the facility or services.
Maintaining a pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients.
Answering the telephone promptly and politely; within client/Towne Park standards.
Demonstrating a willingness and ability to assist others.
Monitoring and responding to emergencies on a priority basis.
Practicing proper client and/or Towne Park phone etiquette.
Assisting visitors with directions, information and other inquiries.
Providing Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Ensuring that patient and business confidentiality is maintained at all times.
Delivering messages, items and/or amenities as requested.
Reporting all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately.
Using only equipment trained to use and operating all equipment in a safe manner.
Being knowledgeable of hospital disaster codes and response plans.
Following client standard operating procedures for disaster codes and response plans.