Greeter - Toronto Pearson Airport

Enterprise Holdings•Toronto, ON

5d•Onsite

About The Position

National Car Rental and Alamo Rent A Car are seeking a Greeter to provide superior, friendly, and efficient service during all aspects of the rental car process. This role involves greeting customers, fulfilling club member needs related to the Emerald Aisle rental process, and assisting members with appropriate vehicle selection according to program guidelines. The Greeter will create and maintain a friendly, efficient environment, help make transactions quick and efficient, and perform all duties with a focus on customer needs and company Quality Standards. The position is located at Toronto Pearson Airport, Terminal 1, with interviews at the Etobicoke location.

Requirements

Must be at least 18 years of age.
Must have a High School Diploma or GED equivalent.
Must have a current and valid Ontario G or G2 driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
No drug or alcohol related convictions (DWI/DUI) within the last 5 years.
Proficient in English, written and verbal comprehension.
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
Minimum 6 months part time or full time relevant experience required in one of the following: Sales, Customer Service (i.e. Retail, Restaurant, etc.), Management/Supervisory experience (i.e. Sales or Service industry), Organizations/Clubs – at a leadership level, Community Involvement/Volunteerism – at a leadership level.
Must have open availability and be able to work 40 hours per week, including weekends, with shifts scheduled within the airport’s operating hours of 5:30 am to 2:00 am.

Responsibilities

Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
Welcome members to the facility when they exit the bus or arrive on the lot.
Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
Assist members with questions and concerns to minimize counter visits.
Communicate customer service issues to management.
Ensure that hangtag information is completed correctly.
Maintain clean low mileage fleet mix requirements.
Maintain Emerald Aisle for cleanliness.
Thank member for their business.
Provide upgraded vehicles on request.
Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.