Greeter
About The Position
Crevier BMW, a Penske Automotive Group dealership, is looking for a friendly Greeter to join our dealership team and deliver extraordinary customer service experiences. At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated professionals with strong interpersonal skills who share that same passion to join our team. Our Greeters are oftentimes a guest's first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.
Requirements
- Genuine interest in providing an exceptional customer service experience.
- Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic with the ability to work in a fast-paced, results-driven environment.
- Prompt assistance to customers with courtesy, accuracy, and professionalism.
- Exceptional customer service skills
- Strong organization skills and ability to multi-task
- Ability to read and comprehend instructions and information
- Ability to listen to customers and determine how to assist them
- Maintains positive attitude
- Proficient with Microsoft applications
- Time management skills and ability to prioritize
- Excellent communication skills and works well in a team environment
- Fast and accurate data entry skills
- Ability to handle multiple calls at one time
- Maintain professional appearance at all times
- High school diploma or equivalent
Nice To Haves
- Customer service oriented with a positive attitude.
- Previous customer service experience preferred.
Responsibilities
- Professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.
- Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
- Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
- Support the dealership sales and service team during events, service rush hours, and as otherwise needed onsite, often during non-traditional hours.
- Capably manage telephone switchboards to handle customer calls and enter basic customer demographic information into the sales control system as required.
Benefits
- health care options (medical, dental, and vision)
- 401k savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
