Customer Service - Greeter - Kansas City Airport
About The Position
The National/Alamo brand of Enterprise Mobility is hiring a Greeter at the Kansas City Airport. This role is responsible for providing superior, friendly, and efficient service during all aspects of the rental car process as it applies to this position. The position is primarily located outdoors and requires working in various elements. Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is a frequently recognized top workplace. They are the largest and fastest-growing privately owned automotive rental and leasing company in North America, working towards a vision to be the world's best and most trusted mobility company.
Requirements
- Must be at least 18 years old
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related convictions on driving record in the past 3 years
Responsibilities
- Work proactively with shuttlers, service agents, handheld return agents and managers to ensure proper vehicle supply
- Welcome members to the facility when they exit the bus or arrive on the lot
- Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
- Assist members with questions and concerns to minimize counter visits
- Communicate customer service issues to management
- Ensure that hangtag information is completed correctly
- Maintain clean low mileage fleet mix requirements
- Maintain Emerald Aisle for cleanliness
- Thank member for their business
- Provide upgraded vehicles on request
- Perform other customer service related duties as determined by management to ensure our service meets the needs of our customers
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
