Greeter- Detroit Airport
About The Position
The National/Alamo brand of Enterprise Mobility is hiring a Greeter to provide superior, friendly, and efficient service during all aspects of the rental car process. This role is responsible for greeting club members and fulfilling their needs in a friendly and efficient environment, particularly as it relates to the Emerald Aisle rental process. The Greeter will provide members with appropriate vehicle selections according to Emerald Aisle program guidelines, create and maintain a friendly and efficient environment for all customers, and assist in making all transactions quick and efficient. This position is located at Detroit Metro Airport (DTW).
Requirements
- Must be at least 18 years old
- Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
- High School Diploma or G.E.D. required
- Minimum of 6 months customer service experience
- Must have a valid driver's license with no more than 2 moving violations within the last 3 years
- No drug or alcohol related convictions on driving record in the last 5 years
- Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
- Must be able to work varying shifts, including morning, evenings, nights, weekends and holidays
Responsibilities
- Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
- Welcome members to the facility when they exit the bus or arrive on the lot
- Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
- Assist members with questions and concerns to minimize counter visits
- Communicate customer service issues to management
- Ensure that hangtag information is completed correctly
- Maintain clean low mileage fleet mix requirements
- Maintain Emerald Aisle for cleanliness
- Thank member for their business
- Provide upgraded vehicles on request
- Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
