Greeter

GINGER AND BAKER LLC•Fort Collins, CO

1d•$15 - $18•Onsite

About The Position

Located in an historic 100-year-old grain mill, Ginger and Baker is home to two restaurants, a coffee shop, teaching kitchen, event spaces and a retail market. It's become a community gathering place for dining, shopping, learning, celebrating and enjoying a great slice of homemade pie. Ginger and Baker features authentic Colorado cuisine and is proud to partner with local farmers, ranchers, food artisans and craftspeople to showcase the innovative, hardworking spirit that makes Northern Colorado so unique. We are committed to the highest quality guest service and dining experience; requiring commitment, dedication and skill from our 100+ team members. As a Greeter with Ginger and Baker, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our brand and dining experience. Your warm, personal attention provides a memorable first impression for our Guests of our restaurants, bars and facilities, making them feel welcome and valued. You are responsible for maintaining outstanding Guest service, generating sales, merchandising, and safeguarding company assets. Personally engage with our Guests in a Warm and Authentic manner at all times. Create an experience with every Guest that generates a “Good Will Ambassador” for Ginger and Baker.

Requirements

Reading, writing and oral proficiency in the English language with the ability to communicate efficiently
Critical thinking and application of job in a high stress environment
The ability to work positively in close proximity with others comfortably, while multitasking in a fast-paced environment.
Conflict resolution skills
Ability to answer the phone and navigate the use of it
Exceptional communicational and interpersonal skills.
Read, understand and abide by the employee handbook, policies, departmental procedures and Health code
Exceptional communication and problem-solving skills
Ability to deliver high levels of customer service
Business Casual attire and professional presentation of self
Attend Food Safe Training & Pass Food Safe Test
1-year customer service in a restaurant setting
Black, non-slip, close toed shoes
Business Casual Attire
Skirts/Shorts must be at or below the knee
Shirts: No graphic T Shirts with Lettering/words or pictures. Waistlines must be covered, crop tops can be worn if stomach is not visible, no exposed shoulders or tank tops, no armpits
Pants: Nothing ripped, or with holes. No blue jeans or leggings
This is not a Monday thru Friday job. It requires a flexible schedule that includes days, nights, weekends, and holidays. There are always going to be days when you won’t be able to leave right at your scheduled time.
Food Safe Training/test
Menu tasting/test
While performing the duties of this job, the employee is regularly required to stand; walk; go up and down stairs; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee frequently is required to taste or smell.
The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 50 pounds.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and extreme heat.
The employee is occasionally exposed to risk of electrical shock and vibration.
The noise level in the work environment is usually loud.

Responsibilities

Greet guests confidently with a positive attitude and bid them farewell as they leave
Consistently achieve excellent results in satisfaction feedback.
Professionally handle each Guest, incoming phone calls and appropriately end conversation with customer satisfaction personally or through referring to a manager.
Strive to create a “Yes” environment to all individuals that enter G&B
Always maintain proper setup of dining room sections on Ipad/SpotOn
Proficient at using Reserve/SpotOn to seat, waitlist and make reservations for guests
Monitor pace and create accurate wait times for guests on waitlist
Guide guests to the desired space that they are looking for; Cache, Coffee Shop, Marketplace, Café
Give guided tours of the building and know what each space has to offer to guests
Memorize menu items and daily specials to answer questions and make recommendations
Make sure to stay at your station, the host stand
Support G&B with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Promote a warm and friendly atmosphere among Team Members
Provide the highest standards of service established, consistent with the overall standard of Ginger and Baker.
Comply with Ginger and Baker policies/procedures, Standards of Conduct as set forth in the Team Member Handbook and contribute to overall clean and controlled aesthetic of our establishment.
Attend all Menu tastings and take/pass menu tests
Protect the safety of self, Team Members and Ginger and Baker Guests at all times.
Promptly report any incidents and/or potentially harmful equipment or situations to the immediate supervisor and/or appropriate department(s).
Report/document safety-related accidents and incidents at once to immediate supervisor and appropriate department(s), following documented procedures.
Follow all company and department safety policies and procedures as required.
Operate equipment in a safe manner that will not lead to injury to yourself or others.