Greeter

BallenIsles Country Club•Phoenix, AZ

6d•Onsite

About The Position

Phoenix Country Club, located in Phoenix, AZ, is pleased to announce an excellent career opportunity for a Greeter! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. General Purpose: Presents a positive first impression of the Dining Room friendliness, excellent service and high standards. This person greets Guests upon arrival, shows Guests to their table and bids Guests farewell as they leave. This person continuously monitors guest needs and the workflow of the restaurant and communicates progress with leaders.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Must be upbeat, outgoing and positive and possess a strong ability to multitask.

Nice To Haves

1+ years prior experience preferred
Proven exemplary customer service skills
Passion for providing extraordinary service
The ability to thrive in a fast-paced environment
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
Must be able to carry natural conversation with Guests without sounding scripted or intrusive.
Attention to cleanliness and safety.
Must have legible handwriting.
Patience and customer-oriented approach.
Must be able to read menus.
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance.
Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.
Must be able to hear well in a loud environment in order to respond to Guest requests.
Excellent people skills with a friendly attitude.
Responsible and trustworthy

Responsibilities

Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists.
Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Remains visible on the dining room floor, and is easily accessible to guests, staff and management.
Checks all tables daily, before service to ensure proper settings.
Assists with side work and/or assisting service staff with bussing tables, etc.
Communicates guest requests and concerns to the department manager.
Incorporates safe work practices in job performance.
Regular and reliable attendance.
Performs other duties as required.