Greeter-(Paoli Hospital)

Towne Park•Paoli, PA

13d•Onsite

About The Position

The Greeter Service Ambassador is responsible for welcoming and greeting patients to the facility in a friendly, efficient and courteous manner. The Greeter Service Ambassador is also responsible for assisting with patient and guest inquiries, directions, and initial questions regarding the facility or services. The Greeter Service Ambassador is also responsible for entering patient information into the hospital database accurately and protects patient privacy through following HIPAA standards. Computer skills and data entry are critical skills for this role.

Requirements

High school diploma or general education degree (GED).
Must be at least 18 years of age and be able to pass a criminal background and drug screen.
One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system
Ability to read, speak and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to understand 24 hour and military time systems
Ability to perform general typing and and/or basic computer skills
Ability to prioritize tasks and remain calm in stressful situations
Must have strong communication skills
Must have familiarity with data entry
Must understand phone etiquette
Must understand HIPPA requirements as they pertain to handling sensitive patient information

Nice To Haves

Customer service experience preferred

Responsibilities

Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients.
Acknowledges and greets Guest/Patients with a professional and friendly demeanor.
Demonstrates a willingness and ability to assist others.
Monitors and responds to emergencies on a priority basis.
Assists visitors with directions, information and other inquiries.
Enters confidential personal patient information into hospital database in order to register them for their service.
Delivers messages, items and/or amenities as requested.
Ensures that patient and business confidentiality is maintained at all times.
Helps to ensure a healthy and safe environment through the sanitization and light cleaning of personal work area using materials provided as needed.
Reports all accidents and incidents observed on shift to Manager immediately.
Uses only equipment trained to use and operates all equipment in a safe manner.
Is knowledgeable of hospital disaster codes and response plans.
Follows client standard operating procedures for disaster codes and response plans.
Transports patients via wheelchair within the facility.