Greeter

The HEAT Group•Miami, FL

6d•Onsite

About The Position

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to help ELEVATE the experience of every guest who visits our arena. As a Greeter, you are a frontline ambassador and one of the first welcoming faces our guests encounter. Your polished presence, professionalism, and hospitality mindset bring our Common Purpose to life: Uniting and Empowering People to Create Extraordinary Moments. You will play a critical role in delivering a premium, seamless guest experience through arrival, entry, and navigation support—ensuring every guest feels welcomed, informed, and excited for the event ahead.

Requirements

Passion for delivering exceptional, hospitality-driven service
Professional, polished, guest-first presence
Strong communication and interpersonal skills
Ability to thrive in a fast-paced, high-energy environment
Evening availability required (as early as 5:30 PM through midnight)
Must be available weeknights, weekends, and holidays year-round

Nice To Haves

Customer service or hospitality experience preferred
Bilingual (English/Spanish) strongly preferred

Responsibilities

Deliver a polished arrival experience by proactively making eye contact with each guest, offering a warm premium greeting, and setting a positive tone while directing guests using an open palm and outstretched arm to their next destination, followed by a gracious closing greeting to enjoy the game and/or event.
Confirm all guests age 2 and older have valid tickets and accurately read and scan mobile or physical tickets for correct event, date, and entrance.
Permit entry only when the pedestal or handheld scanner displays a valid green indicator.
Monitor escalator landings, ensure safe guest movement, and activate the emergency stop button when necessary.
Communicate via radio with elevator personnel and help preserve a premium access experience by ensuring elevators are reserved for premium guests and those with limited mobility.
Provide confident, concierge-style directional assistance by guiding able-bodied guests to stairs or escalators and directing all guests to seating sections, Guest Services, First Aid, retail locations, premium spaces, and other arena amenities.
Ensure only authorized guests enter designated sections and that aisles and vomitories remain clear.
Uphold venue, NBA, and event-specific policies with professionalism, discretion, and a hospitality-first approach, adjusting as needed for concerts, shows, and HEAT games.
Assist with egress, giveaway distribution, and elevated guest farewell messaging at the end of events.
Maintain knowledge of arena layout, upcoming events, and emergency procedures.
Direct guests to safe evacuation routes when required.
Perform pre-event inspections of your assigned area, review event details, and report to post prior to doors opening to welcome guests with a warm acknowledgment for each guest and or party.
Fold and store chairs or assist with other tasks as assigned, inspect your assigned area, and report any concerns, damages, or safety issues to your Coach or Management before being dismissed.
Consistently provide a hospitality-driven experience by proactively engaging guests, anticipating needs, and exceeding expectations through polished, attentive service.
Represent the organization with professionalism, enthusiasm, and integrity at all times, reinforcing a unified and Premium Service Culture.
Create meaningful touchpoints by acknowledging every guest, offering assistance before it is requested, and ensuring a seamless entry and navigation experience.
Execute all duties with precision, urgency, and accountability while maintaining compliance with venue policies and safety standards.
Demonstrate composure and sound judgment in fast-paced, high-volume environments while prioritizing guest satisfaction.
Work cohesively with fellow team members and leadership to deliver a consistent, high-quality experience across all touchpoints.