Greeter ("Anfitrion")

WOODLARK HOTEL PORTLAND•Portland, OR

9d•Onsite

About The Position

Maintains consistent attention to the Restaurant entrance and welcomes all guests with a smile and appropriate greeting. The Greeter is responsible for escorting guests to their tables, presenting menus, and communicating with wait staff and other restaurant personnel to ensure the guests' experience meets company standards. This role also involves performing various duties such as refilling beverages, setting tables, cleaning eating/serving areas, rolling silverware, expediting food orders, preparing to-go orders, and refilling table condiments. The Greeter may also assist with guest inquiries, follow company policies, report maintenance issues, and perform other reasonable job duties as requested by supervisors.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

Nice To Haves

Food service experience preferred.
Customer service experience preferred.
Safe Server Alcohol & Food Handlers certification preferred.

Responsibilities

Great and welcome all hotel guests and customers.
Escorts guests to their tables and presents the menu to them.
Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets company standards.
Perform a variety of duties, which may include refilling beverages, setting tables, and cleaning eating/serving areas.
Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, preparing food for the To-go areas, and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles).
Performs all other responsibilities as directed by management.
All other duties assigned by managers and supervisors.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.