Greeter Universal EARN/WIOA

Eckerd Connects•Philadelphia, PA

11d•Onsite

About The Position

The Greeter Universal for Earn/WIOA programs will confer with customers by telephone or in person to explain CareerLink policies, procedures, and services to customers; maintain up-to-date knowledge of community services and resources available to customers and recommends/refers as appropriate. Review customers’ files, records, and other documents to obtain information to respond to requests; communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints following up to ensure satisfactory resolution. Review available schedule of services and arrange/confirm appointments for customers; set up and manage paper or electronic filing systems, records information, update paperwork, and maintain documents; enter and maintain information in databases. Create and maintain monthly bulletin board containing timely and pertinent information about CareerLink Center. Facilitate customer use of UC Courtesy Phone, maintains order, determines whether claimant demand requires request for call back on second phone from the UC Service Center.

Requirements

High school diploma or equivalent required.
Must have an appropriate and valid state driver’s license and be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.
Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

Nice To Haves

Experience in customer service preferred.

Responsibilities

Confer with customers by telephone or in person to explain CareerLink policies, procedures, and services to customers.
Maintain up-to-date knowledge of community services and resources available to customers and recommends/refers as appropriate.
Review customers’ files, records, and other documents to obtain information to respond to requests.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints following up to ensure satisfactory resolution.
Review available schedule of services and arrange/confirm appointments for customers.
Set up and manage paper or electronic filing systems, records information, update paperwork, and maintain documents.
Enter and maintain information in databases.
Create and maintain monthly bulletin board containing timely and pertinent information about CareerLink Center.
Facilitate customer use of UC Courtesy Phone, maintains order, determines whether claimant demand requires request for call back on second phone from the UC Service Center.