Greeter / To-Go Specialist - Pleasant Hills - Pittsburgh

Primanti Bros. Restaurant and Bar•Baldwin, PA

1d•Onsite

About The Position

This role is for a Greeter / To-Go Specialist at a restaurant that has been in business since 1933, starting as a humble sandwich cart in Pittsburgh. The brand has grown to over 40 locations in four states and is known for its bold attitude and core values: being fanatical about guests, fostering unity as a team, and building on traditions while innovating for the future. The company offers competitive wages, a range of healthcare benefits, paid time off, flexible scheduling, a fun environment, free meals, and opportunities for career growth.

Requirements

Ability to write and read the English language.
Good communication skills, friendly, and people oriented.
Enthusiastic, dependable, courteous, able to multitask.
Possess basic math skills.
Able to operate POS system for transactions.
Stands 100% of the shift.
Frequent bending, stooping, reaching, and wiping.
Able to deliver food, beverages, and clear tables which may require lifting as much as 50lbs.

Responsibilities

Make a great first impression on guests and ensure the smooth and efficient flow of the restaurant.
Create a welcoming experience for guests at the door and on the phone.
Provide fast service and great hospitality for To-Go guests.
Maintain a cheerful, courteous disposition and a neat, clean, and professional image.
Provide a warm and welcoming greeting to each guest, opening the door whenever possible.
Answer the phone with the correct greeting and within 3 rings.
Handle take-out and call-in orders, ring orders, and package them in appropriate containers.
Educate guests on retail items and keep the greeting station and retail areas well stocked.
Ensure an exceptional To-Go experience, which may include delivering food to guests in the parking lot.
Seat guests immediately in a comfortable table or booth, following the Floor Chart.
Use a wait management system to manage the flow of the restaurant during waits.
Attend to guests with small children, providing a Kid’s Pack, highchair, sling, or booster as needed, or addressing specific requests to make them more comfortable.
Check restrooms for cleanliness and supplies every 20 minutes.
Possess proficient knowledge of the menu.
Run food from the Expo area and pre-bus tables as needed.
Bus and clean tables and booths as needed.
Communicate guest questions or concerns to Coaches as appropriate.
Balance cash drawer as needed.
Adhere to all safety and sanitation policies and procedures throughout the shift.
Complete opening, shift change, and closing checklists, as well as weekly and monthly cleaning tasks.
Perform other duties as needed per Coach request.