Newport Aquarium Greeter & Ticket Scanning Host

All Career • Newport, KY

13d • Onsite

About The Position

The Greeter & Ticket Scanning Host is responsible for ensuring a positive and efficient guest experience at Newport Aquarium. This role involves approaching guests in a friendly manner, providing information, scanning timed entry tickets, and guiding guests without tickets to the ticketing window. The position requires maintaining a positive attitude, adhering to safety protocols, and working collaboratively with team members to uphold the Newport Aquarium Guest Service Standards.

Requirements

• Successful completion of pre-employment background check
• Ability to lift/push/pull/move up to 25 pounds (Crowd control stanchions)
• Demonstrates strong customer service and interpersonal skills.

Nice To Haves

• Outdoor duties dependent on weather conditions

Responsibilities

• Perform and adhere to Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols.
• Maintain a positive attitude and appearance at all times.
• Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
• Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
• Keep safety as a number one priority at all times while working at Newport Aquarium.
• Understand policies and procedures relating to the overall functions of the Guest Service department.
• Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times.
• Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
• Be self-motivated to work independently, as well as disciplined and reliable.
• Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
• Ensure all visitors enter at scheduled date/time (Timed entry tickets).
• Guide guests without tickets to ticketing window.
• Perform other duties as assigned by the Guest Service Management Team.

Benefits

• 24 sick PTO hours annually
• Profit Sharing
• 401K Plan with company match
• Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
• Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
• Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
• Discounted tickets and annual passes for friends and family
• Training and development
• Fully funded education programs through Grow U (certifications, college prep, associate's, bachelor's, and master's degrees)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed