Greeter/Host (PT or FT) at Ironwood Restaurant - The Valley Hotel, Curio by Hilton

Valor Hospitality Partners•Homewood, AL

27d•Onsite

About The Position

The Greeter/Host is responsible for greeting and seating all guests, ensuring a quality dining experience from the moment they arrive until they depart. This role involves coordinating dining room activities, managing reservations, and acting as the first and last impression for guests at Ironwood Restaurant. The ideal candidate is passionate, detail-oriented, and dedicated to providing exceptional hospitality.

Requirements

High school diploma or equivalent experience.
Three to six months of experience in a food/beverage services environment or establishment.
Vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe the entire restaurant in dimly lit conditions.
Manual coordination to punch buttons, grasp items, and balance/carry trays.
Ability to read, speak, and understand English.
Ability to lift, push, and carry 20-40 lbs.
Ability to stand continuously for long periods of time.

Responsibilities

Greet guests, escort them to their table, pull out chairs, and present menus.
Ensure entry doors are clean, free of debris, and inviting.
Ensure all menus are clean, complete, and updated with any special food and beverage items.
Inform servers of guest locations and assigned stations.
Plan the seating chart and organize reservations for the evening.
Check reservation systems and messages to confirm all reservations.
Coordinate with management to ensure private parties are properly staffed and organized.
Check with the kitchen to verify menu item availability.
Maintain constant contact with servers, management, and the kitchen to ensure synchronized timing and food preparation with guest flow.
Greet guests as they leave the restaurant to ensure they had a pleasant dining experience.
Note any issues and promptly inform a manager to ensure guest satisfaction.