Greenroom Server

ASM Global•Tysons, VA

16d•Onsite

About The Position

This role is responsible for anticipating and responding to guest needs, managing food and beverage orders, and ensuring a high level of service in the green room environment. The server will communicate with kitchen and bar staff, ensure order accuracy, and maintain a clean and safe work area. Additionally, the server will be knowledgeable about menus, specials, and house events, and will assist in preparing dressing rooms for arriving artists.

Requirements

2-5 years high volume experience in restaurant operations
Skill in guest relations
Wine & Liquor knowledge
High School Diploma
Transportation in order to retrieve anything the artist may require that we do not carry on site.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Responsibilities

Anticipate and respond to guest needs.
Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude.
Organize and prioritize service per appropriate service sequence.
Take menu, beverage and bar orders from artists and communicate orders to kitchen and/or bar through micros terminal.
Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met.
Deliver food and beverages to artist.
Perform opening/running/closing duties according to HOB policy.
Maintain line of sight/atmosphere control by circulating through work area throughout shift.
Have the ability to memorize menus and daily specials.
Remove dirty plates, glasses, etc., from green rooms once artist has finished.
Clean spills on tables or around work area.
Maintain HOB safety and sanitation standards.
Have knowledge of all music, promotional or special events in the house.
Provide production coordinator with proper documents to enable catering costs to be calculated and flashed accurately.
Communicate any last-minute menu changes or dietary restrictions to the kitchen staff for execution.
Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival.
Ensure all traces of previous occupants are removed and room is clean.