Green Belt - Business Process Consultant

Gainwell Technologies LLC•Any city, OH

1d•$69,400 - $99,200•Remote

About The Position

Gainwell Technologies is seeking a highly motivated and detail-oriented Lean Six Sigma Green Belt to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, recommending improvements, writing procedures, and creating Standard Operating Procedures (SOPs) for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices.

Requirements

Bachelor's degree or equivalent combination of education and experience
Green Belt Certification required
Five or more years of organizational change consulting experience
Experience working with business re-engineering processes and the technology industry
Proven experience in process mapping, SOP development, or documentation in complex environments
Experience working with re-engineering tools, methods, and techniques
Strong writing skills and attention to detail
Proficiency in facilitating meetings with Microsoft Office tools

Nice To Haves

Bachelor's degree in STEM, business administration, or healthcare preferred

Responsibilities

Analyzes, plans, and implements moderately complex operational process improvement needs, especially improvements within information systems and processes. Acts as a re-engineering consultant to other transformation teams in methods, techniques, and tools to ensure adherence to company goals and guidelines.
Works closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions. This includes conducting a thorough gap analysis to identify inefficiencies and suggesting improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practices.
Writes and maintains clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areas. Regular reviews and updates of SOPs are necessary to ensure accuracy and relevance considering process changes or new requirements. Implementing version control procedures to track changes and updates is also a key aspect.
Conducts periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards. Gathering feedback from stakeholders and operational teams to refine and enhance documentation as necessary is an important responsibility.
Collaborates with the training department to align training materials with documented processes, ensuring consistency and accuracy. Assists in the development of training programs and evaluates their effectiveness, while making recommendations for improvements based on feedback and process changes, is also required.
Develops and implements documentation standards and best practices to ensure consistency and usability across all CX processes. Creates and maintains documentation templates, tools, and resources to facilitate standardized practices is also part of the job.
Works with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation is a key responsibility. Engages with stakeholders to understand their needs and incorporating their feedback into documentation will be essential.
Tracks and reports progress on documentation projects, ensuring deadlines are met and deliverables are of high quality. Clear communication of findings, recommendations, and updates to team members, stakeholders, and management is critical.