Great Experience Maker (Remote Call Center: French-Speaking)

Michaels•Irving, TX

1d•Remote

About The Position

The Great Experience Maker role at The Michaels Companies Inc. involves delivering exceptional service and creating positive experiences for every Michaels customer by responding to customer questions, concerns, and problems. This is a fully remote, entry-level position within a remote call center environment, with training and equipment provided. The work schedule is Monday through Friday from 8:00am to 5:00pm CST. The Michaels Companies Inc. aims to fuel the joy of creativity and celebration, operating over 1,300 stores in 49 states and Canada, as well as online. Headquartered in Irving, Texas, Michaels was founded in 1973 and also owns Artistree, a manufacturer of custom and specialty framing merchandise.

Requirements

High School Diploma or GED
Strong familiarity using computers and the internet
1 year of previous Customer Service experience
A strong communicator and patient problem-solver who is eager to learn and grow
Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills

Nice To Haves

Call Center experience highly preferred
College coursework is a major plus

Responsibilities

Handle customer inquiries via call, email, and chat.
Provide support in a patient, friendly manner.
Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment.
Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues.
Provide professional, timely, and efficient follow-up.
Maintain working knowledge of products.
Other duties as assigned