GRC Support Specialist

Emera Inc • Halifax, NS

6d • Onsite

About The Position

We are currently looking for an Governance Risk Compliance (GRC) Support Specialist to join our Corporate Safety team on a permanent basis. Reporting to the Sr. Manager of Compliance, you will be responsible for the day-to-day support of the enterprise technology solutions used for various assurance related activities including audit, risk, compliance, safety and environment across the Emera group of companies. You will play a pivotal role in the enhancing the support model for these GRC platforms.

Requirements

• Post secondary education in business, information technology, or related discipline, or an equivalent combination of education and relevant experience.
• Approximately 2+ years of experience in maintaining and administering GRC SaaS solutions (Optro (AuditBoard), Cority, RSA Archer, MetricStream, Riskonnect, ServiceNow, Workiva, Logic Gate).
• Strong business acumen with the ability to understand user needs and translate them into practical system solutions.
• Highly motivated, energetic, and hands-on professional with strong collaborative skills who can work with diverse team members (both internal and external).
• Strong organizational skills and the ability to manage multiple initiatives.
• Excellent interpersonal, and written communication skills.
• Strong analytical and problem-solving skills.
• Passionate about digital innovation and delivering exceptional customer experience.
• A valid driver’s license is required.
• Ability to travel to Emera operations in Canada, the US and Caribbean, may be a necessary part of the successful candidate’s work routine.

Nice To Haves

• Experience understanding of system configuration and development are considered an asset.

Responsibilities

• Act as the primary resource for the support and ongoing administration of Emera’s enterprise GRC technology platforms, monitoring system performance and effectiveness.
• Lead configuration changes, new functionality based on business requirements and incident response including testing, troubleshooting, escalation protocols, and deploying changes/communications in coordination with the business.
• Manage master data (e.g., incident reports, corrective actions, integrations with HR systems, etc.) to ensure completeness, accuracy, and proactively work with the business to ensure quality data.
• Facilitate working groups with internal and/or external stakeholders to improve processes, usability, efficiency.
• Champion new platform features, functionality, and vendor enhancements to drive continuous improvement and user adoption.
• Administer user access, permissions, and data security across Emera operating companies.
• Facilitate training and awareness activities on the technology solution (knowledge articles, job aids, FAQ’s, etc.).
• Develop Emera Safety business continuity processes and materials documentation for the technology solution.
• Stay current on industry innovation and trends impacting technology and the technology solution and share key insights with internal stakeholders.
• Comply with corporate application security policies and collaborate with internal IT Security and cyber teams as required.
• Develop and evaluate key performance indicators related to system performance and service levels on a periodic basis.
• You will be responsible for your personal safety and that of co-workers, by observing all Occupational Health and Safety Rules and Regulations.

Benefits

• A comprehensive benefits plan
• 24/7 access to virtual health care services for you and your family through Dialogue
• Access to a free on-site fitness centre
• Employee and Family Assistance Program
• Parental leave top-up plan
• Wellness benefits
• Opportunities to advance within and between our affiliate companies
• A focus on employee development
• Available sponsored education programs
• Corporate investments in the places where our people live and work
• Mentoring opportunities
• Fundraising-matching
• Volunteer programs
• Various committees and employee resource groups
• Scholarships for children of employees
• Short-term incentive plan
• Defined Contribution Pension Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree