GRC & Security Compliance Engineer, Customer Assurance Requests

Vailexa•Research Triangle Park, NC

About The Position

The GRC & Security Compliance Engineer, Customer Assurance Requests delivers accurate, timely, and high-quality responses to customer information and assurance requests while helping advance the use of AI to improve service delivery. The role combines governance, risk, and compliance (GRC) and security compliance expertise with customer audit experience, ownership of data quality, and responsibility for training and refining AI tools that support customer-facing teams. The engineer owns customer information and assurance requests for assigned products, performs customer audits, and ensures the accuracy and quality of underlying product and compliance data. The role evaluates risk, validates evidence, and ensures customer responses are accurate and supportable. It also reviews AI-generated content, partners with cross-functional teams to resolve complex requests, maintains documentation, improves processes, and supports compliance with data privacy and regulatory standards.

Requirements

Bachelor's degree in Business, Information Management, Computer Science, or a related field, or equivalent experience.
3+ years of experience in customer-facing, consulting, information management, or a related role.
5+ years of cybersecurity compliance / GRC experience, with working knowledge and expertise across core security domains such as risk management, data privacy, identity and access management, security controls, and incident response.
Background in GRC or security compliance, with essential domain knowledge of the products and customer requests supported.
Experience performing audits or similar evidence-based reviews, including identifying and remediating data quality issues.
Strong analytical, creative, and strategic problem-solving skills.
Strong cross-functional collaboration skills, with the ability to work effectively across product, engineering, security, and legal teams.
Ability to navigate ambiguous situations and exercise sound judgment with incomplete information.
Strong communication skills.
Interest in or experience working with AI-enabled tools.

Nice To Haves

Knowledge of customer information systems, data governance, or compliance requirements.
Experience with GRC frameworks, standards, or tools such as NIST, ISO 27001, SOC 2, or similar.
Formal audit experience, such as internal audit or compliance audit.
Experience training or improving AI or automation tools.
Strong negotiation skills.
Background or familiarity with regulatory requirements.
Excellent communication, interpersonal, and stakeholder management skills.
Experience working in a global organization.

Responsibilities

Own and respond to customer information requests for assigned products, ensuring accuracy and consistency.
Perform customer audits for products in scope, validating evidence and ensuring responses are supportable and accurate.
Identify, clean up, and correct data quality issues in product and compliance documentation that could lead to inaccurate customer responses.
Maintain up-to-date product documentation and knowledge resources for customer-facing teams.
Review and help train the AI tools used to support customer requests, improving accuracy and response quality over time.
Partner with internal teams to research and resolve complex or escalated customer requests.
Build and maintain relationships with internal stakeholders and partners to ensure service needs are met.
Identify and help implement best practices, tools, and technologies to optimize service delivery.
Monitor performance metrics and contribute to continuous improvement efforts.
Support change management as new processes and technologies are adopted.
Ensure compliance with relevant data privacy, security, and regulatory requirements.
Provide coverage and knowledge-sharing support for teammates as needed.