GRC - Certified Investigator

Barber National Institute•Erie, PA

16d•Hybrid

About The Position

The Certified Investigator plays a vital role in ensuring compliance with the Office of Developmental Programs (ODP) Incident Management Bulletin and Performance-Based Contracting Metrics. This role is responsible for conducting thorough, timely, and professional investigations while maintaining the highest standards of confidentiality and integrity. Based in Erie, PA, this first-shift position requires a balance of independent work, field-based investigations, and detailed documentation. Candidates will spend approximately 60% of their time in the office and 40% in the field conducting interviews at residential homes, day programs, and other service locations throughout the region. We are seeking an individual who is deadline-driven, organized, and committed to supporting individuals with intellectual and developmental disabilities through a person-centered approach.

Requirements

An Associate's degree in a Human Services-related field.
Current ODP Certified Investigator certification or the ability to obtain certification within three months of hire.
Valid driver's license with a clean driving record and the ability to travel throughout the service area as needed.
Pre-hire Clearances: State Police Criminal Record Check, Child Abuse Clearance, and FBI Clearance (if you have not lived in Pennsylvania for the past two years).
The ability to work independently with strong critical thinking and decision-making skills.
Exceptional organizational and time management abilities.
Proficiency in written and verbal communication.
Competence with Microsoft Office Suite and related technology.
The ability to manage multiple investigations while meeting strict deadlines and performance metrics.
A commitment to handling sensitive information with discretion, professionalism, and care.
Strong interviewing, documentation, and problem-solving skills.
A person-centered mindset and the ability to interact professionally with individuals, families, and staff.

Nice To Haves

Experience in the intellectual/developmental disabilities field preferred.
Relevant personal experience supporting individuals with intellectual and developmental disabilities is also valued.

Responsibilities

Conducting investigations in alignment with ODP guidelines and Performance-Based Contracting Metrics.
Gathering evidence, reviewing documentation, and conducting interviews with involved parties.
Traveling to residential homes, day programs, and other service locations to conduct investigative interviews and collect information.
Completing HCSIS reports, investigation packets, and supporting documentation in a timely and thorough manner.
Maintaining Certified Investigator certification and access to the Enterprise Incident Management (EIM) system.
Providing initial investigation interviews and findings to the Administrative Review team promptly.
Attending Administrative Review meetings and completing required training.
Prioritizing multiple active investigations while ensuring all required timelines are met.
Handling all investigations with professionalism, objectivity, care, and a person-centered approach.