Graveyard Dispatcher

GOLDEN WEST SECURITY•Los Angeles, CA

12d•$19 - $19•Onsite

About The Position

Handle incoming calls, schedule, and dispatch resources as appropriate. Communicate with clients, the public, security officers, tow companies and police if necessary. Monitors CCTV cameras and reports any issues or incidents through the chain of command. Dispatch resources according to client’s needs. Strictly follow procedures.

Requirements

High School Diploma - or the equivalent (for example, GED)
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Employee may need to frequently walk, sit, and reach; may need to stand, lift, carry, stoop, kneel, crouch, grip and grasp.
May occasionally need to lift up to 20 lbs.

Responsibilities

Handle all incoming calls and route as necessary.
Dispatch resources, as necessary.
Communicate with clients, citizens, officers, tow companies and police if necessary.
Confer with customers or supervising personnel to address questions, problems, or requests for service.
Oversee all communications within specific shifts.
Monitor personnel to coordinate service and schedules.
Monitors CCTV cameras and reports any issues or incidents through the chain of command.
Record and maintain files or records of customer requests, work or services performed.
Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
Ability to relay information in a fast-paced environment.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Ability to work under stress and remain calm.
Good judgment skills and ability to make decisions quickly.