FT Graduation Technician

Cochise College•Sierra Vista Campus, AZ

2d•Onsite

About The Position

The Graduation Technician is responsible for supporting graduation and degree completion efforts; working closely with the Advising and Career Services department regarding each phase of the graduation process; overseeing diploma and certificate distribution and providing clerical and project support to the Advising & Career Services Department. Cochise College serves the residents of Cochise County from two campuses and four centers throughout Southern Arizona with panoramic views of five different mountain ranges. The college has been recognized nationally for its cost, return on investment, and high success rate; providing over 90 general and technical education programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution (HSI).

Requirements

Associate’s degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education
Three years related experience
Knowledge of and ability to follow college policies and procedures
Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications
Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner
Ability to analyze problems, identify solutions and take appropriate actions, resolve problems using independent judgement
Ability to work under pressure with frequent interruptions
Ability to work accurately, efficiently, and effectively with multiple entities; ability to coordinate multiple processes with multiple staff members
Ability to relate to a diverse population in a professional and helpful manner, and to maintain composure when faced with difficult situations
Ability to organize, prioritize, and follow multiple tasks through to completion with an attention to detail
Ability to work independently while contributing to team environment
Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information
Ability to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processes
Ability to establish and maintain effective working relationships with other department staff, faculty, students and the public
Ability to work accurately, efficiently, and effectively with all types of data
Ability to work under pressure with frequent interruptions

Nice To Haves

An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.

Responsibilities

Investigates, researches, and explores new procedures and technologies to improve the graduation process; implements and manages graduation procedures, forms and processes in coordination with the Advising and Career Services Department, Admission and Records Department and other campus departments
Acts as primary contact for students and responds to student inquiries via in-person, phone or electronically for information related to graduation processes; performs detailed document reviews, verifies accuracy and thorough completion of graduation related documents, and records eligibility statuses in an accurate and timely fashion; resolves missing or incomplete records; coordinates the process of assigning graduation applications to individual academic advisors for credential review and eligibility, ensuring the process is completed
Researches requests from former students and graduates by locating and reviewing historical student records; scans and archives graduation student records as required by state and federal regulations
Stays informed of curriculum program changes and the addition of new programs
Works closely with the Director of Advising & Career Services in the oversight and distribution of diplomas and certificates, while maintaining a secure environment for all student records; assists with ordering graduation items as needed and participates in commencement planning
Retrieves, enters, and updates information in reports, logs or other documentation in record-keeping system
Coordinates and maintains database information, dynamic forms, reporting systems and graduation website; updates and maintains student graduation records as appropriate; collects data on program completion
Proactively researches potential degree or certificate completers and recommends action for follow-up
Assists with special projects; researches, gathers, and compiles information and prepares routine reports as necessary
Provides exceptional customer service to students and employees; provides cross-functional support to the Department Assistant.
Performs related duties as assigned