Graduate Student Assistant, Counseling & Clinical Education Center

Florida Gulf Coast University • Lexington, MA

1d • Onsite

About The Position

The Graduate Student Assistant supports daily clinic operations by managing client communication, scheduling, payment processing, and routine administrative tasks. This role ensures a welcoming and efficient front desk environment and provides essential support to the CCEC Summer Coordinator and Administrative Specialist.

Requirements

• Enrolled as a degree seeking student at Florida Gulf Coast University at time of hire and throughout the appointment.
• Must be currently enrolled in the Clinical Mental Health Counseling Program at Florida Gulf Coast University
• Be in good conduct standing with the University
• Ability to maintain confidentiality and handle sensitive information
• Strong verbal and written communication skills to effectively interact with clients and team members.
• Ability to handle multiple tasks simultaneously and prioritize responsibilities to ensure efficient workflow.
• Present a professional image in word, action, and attire.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with states policies.
• Ability to handle sensitive client information with confidentiality and professionalism.

Nice To Haves

• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Responsibilities

• Answer phones and provide customer service.
• Conduct telephone screenings and initial case assignment steps as directed.
• Schedule appointments and communicate changes to CITs.
• Check and respond to CCEC voicemail and email.
• Process credit card payments; verify online payments and allocate them in Titanium.
• Prepare and send daily payment reconciliation reports.
• Approve incoming Titanium data forms and verify intake completion.
• Update client information and document communication in Titanium.
• Greet clients and provide parking passes.
• Maintain lobby, workroom, and clinic readiness.
• Manage room schedules and conference room reservations.
• Maintain client files and prepare copies of forms.
• Sort and distribute mail.
• Perform other duties as assigned.

Benefits

• Temporary jobs offered through FGCU's career site aim to support students financially while also offering valuable opportunities for skill development and networking.

What This Job Offers

• Career Level: Entry Level