Graduate Student Assistant - Student Account Services - 530194

The University of Alabama • Tuscaloosa, AL

1d • Onsite

About The Position

The Graduate Student Assistant for Student Account Services (SAS) provides administrative, operational, and customer service support to students, parents, and campus partners regarding student account matters. This position assists with responding to inquiries related to tuition, fees, billing, payments, refunds, payment plans, and account balances while ensuring accurate recordkeeping and compliance with university policies. The Graduate Student Assistant supports daily office operations, assists with outreach and communication initiatives, and contributes to projects that enhance the student experience and office efficiency. Strong communication, organizational, and problem-solving skills are essential for success in this role.

Requirements

• Current University of Alabama graduate student enrolled in at least 4.5 credit hours during Fall/Spring semesters.
• Must have a current Free Application for Federal Student Aid (FAFSA) application on file with our institution.
• Excellent written and verbal communication skills.
• Effective listening skills.
• Ability to effectively handle stressful situations.
• Ability to provide professional support in a call center and front desk setting.
• Strong team-player.

Nice To Haves

• Experience in a call center or customer service setting.

Responsibilities

• Provides administrative, operational, and customer service support to students, parents, and campus partners regarding student account matters.
• Assists with responding to inquiries related to tuition, fees, billing, payments, refunds, payment plans, and account balances.
• Ensures accurate recordkeeping and compliance with university policies.
• Supports daily office operations.
• Assists with outreach and communication initiatives.
• Contributes to projects that enhance the student experience and office efficiency.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level